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Travel cancellation request form
No longer able to travel and need to request a cancellation? Use this form to save time and request it online.
First, where did you book these flights?
where did you book these flights
X

What do we mean by this?

For example directly with Virgin Australia means via our website at virginaustralia.com or on the phone with our Guest Contact Centre.

If you booked with a website such as flightcentre.com.au, webjet.com.au, or on the phone or in store with a travel agency choose Travel agency or other website.

Travel agent bookings
If your booking was made with a travel agent or other website...

We unfortunately cannot process your cancellation via this form. Please contact your travel agent or the website you booked with to discuss changes or cancellations.

Uh oh!
We are unable to process your cancellation at this time

Uh oh!
We are unable to process your cancellation at this time

It looks like a request already exists for this booking. Virgin Australia aims to process requests for travel credits and refunds within 21 days. However, we are currently receiving a higher than usual number of requests due to the ongoing impact of border restrictions on our operation so there may be a delay in processing your request.If you need to book a flight for travel within the next 7 days using the credit from this flight, please contact our Guest Contact Centre on 13 67 89 (+61 7 3295 2296) for further assistance.

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Things to know before you cancel
Different refund/credit options may apply for Bookings paid with Velocity Points or Future Flight credit:

Different refund/credit options may apply for Bookings paid with Velocity Points or a combination of Points + Pay. Please visit the Velocity website to review the options available before proceeding.

Bookings made using Future Flight credit (either in full or in part), will be processed subject to the Future Flight Credit Terms of Use. View the specific conditions which apply to Future Flight credits.

Ready to cancel? Let's find your booking

Please enter the details of the first person listed on the booking. If you're unsure of the first person, use the main booking contact.

Please check the fare rules and policies applicable to your booking before proceeding, to check your eligibility for credit or refund if you cancel your booking.

If your fare rules permit you to cancel and receive a refund to your original form of payment, please contact our Guest Contact Centre on 13 67 89 to request your refund.

Please enter your last name
Please enter a valid Booking reference
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Hi , you're about to cancel all flights on the booking
Trip from Brisbane to Melbourne on Mon 26 Jul 2021 to Thu 29 Jul 2021
Your travel credit quote

If you choose to cancel your booking, your eligibility to receive a travel credit will be reviewed in line with the fare rules and policies applicable to your booking. Your travel credit value shown below will be provided to you in a Travel Bank.

If your fare rules permit you to cancel and receive a refund to your original form of payment, or you think that you are entitled to a refund for your booking under the Australian Consumer Law, please call our Guest Contact Centre on 13 67 89 to request your refund.

Total booking value
Cancellation fees -
Amounts not eligible for a refund
travel bank
X

What do we mean by this?

Some fees may not be eligible for a refund once they have been consumed.

Example:
Your credit / debit payment surcharge is passed on to our merchant facility provider at the time of booking and is therefore not eligible for a refund.

-
Value of your travel credit

If you do not wish to cancel your booking, you may be able to change your flight booking, if your fare rules permit.

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Hi , you're about to cancel all flights on the booking
Trip from Brisbane to Melbourne on Mon 26 Jul 2021 to Thu 29 Jul 2021
Refund to Velocity Points

Eligiblity for credits or refunds will be reviewed in line with the fare rules and policies applicable to your booking.

Refund to Velocity Points

Your booking was made using Velocity Points. If you choose to cancel your booking, your request will be submitted to our team and make take up to 21 days to process. Your eligibility to receive a travel credit or Velocity Points for your cancelled booking will be reviewed in line with the fare rules and policies applicable to your booking. A cancellation fee may apply per guest per booking as set out in the fare rules. If your Reward Seat is cancelled online, any applicable cancellation fees will be deducted in Points. Fare rules can be found on the Virgin Australia website for Any Seat bookings and for Reward Seat bookings.

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Hi , you're about to cancel all flights on the booking
Trip from Brisbane to Melbourne on Mon 26 Jul 2021 to Thu 29 Jul 2021
No travel credit will be provided to you

Your booking will be cancelled, however as per fare rules, cancellation fees have been applied and no refund or credit will be issued. Please note, change and cancellation fees are not payable where you are entitled to a refund under the Australian Consumer Law. If this applies to your booking, please call our Guest Contact Centre on 13 67 89.

By proceeding with your cancellation, you acknowledge that your booking will be cancelled and you will not receive a travel credit for your booking, in line with your fare rules.

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Hi , you're about to cancel all flights on the booking
Trip from Brisbane to Melbourne on Mon 26 Jul 2021 to Thu 29 Jul 2021
To complete your cancellation, we need some more details
Please enter your address
Please enter a valid address special characters other than /*,- are not allowed.
Please enter your city
Please enter a valid city special characters and numbers are not allowed.
Please enter your postcode
Please enter a valid postcode special characters are not allowed.
Please select your country
Please select your state
Please enter your date of birth
Please select privacy Policy Consent
Please select fare rules
Please select travel Bank Refund Consent

Your booking and all flights within it will be cancelled immediately. If you don't want to cancel all flights on your booking, please contact our Guest Contact Centre on 13 67 89 (+61 7 3295 2296) for further assistance.

Eligibility for credits or refunds will be reviewed in line with the fare rules and policies applicable to your booking and will be queued for processing. Your fare rules can be found on the Virgin Australia website and we encourage you to review the options available to you before proceeding.

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Success!
If we create a travel credit or a future flight credit for you, you will receive an email with further information on how to access and use your credit. If a refund is processed, you will see that refund applied directly back to the original form of payment.

Virgin Australia aims to process requests for travel credits and refunds within 21 days.

If you need to book a flight for travel within the next 7 days using the credit from this flight, please contact our Guest Contact Centre on 13 67 89 (+61 7 3295 2296) for further assistance.